“Ótimo hotel no complexo Ibero com ótimo serviço E uma equipe muito simpática. Principalmente no lobby bar, Santos e Andres foram muito bons, sempre simpáticos e com ótimo atendimento. Os coquetéis muito saborosos. Também no lobby, todos foram muito simpáticos e tentaram muito falar alemão. Elisabeth, em particular, sempre se esforçou muito. A gerente Marta também estava sempre aberta a problemas e sugestões e atendia imediatamente. Ela também fala alemão muito bem. No restaurante El Faro, pratos extras foram preparados mediante solicitação. Este hotel também é o primeiro onde vou visitar novamente. A seção de praia também é muito agradável, com amplos espaços entre as espreguiçadeiras. Há, também, bom atendimento com bebidas e comidas.”

“The complex is very pretty and well laid-out.It had a beautiful wildlife fountain with flamingos and other birds.The lay out felt comfortable and everything was a short walk away.The grounds were well-maintained and there were many restaurant options, although many of them were closed due to Covid.The rooms were nice, big and clean, although somewhat plain and not particularly luxurious.There was a “cleaning service requested” button which we loved.There were numerous water stations where we could refill our water and ice whenever we wanted.During Covid, they managed to keep a buffet open while taking measures to keep it safe.The food was good and one of the highlights of the experience.They also often held beachfront buffets that allowed us to eat at tables on the beach while listening to live music.The beach was beautiful and clean and the water was clear.It is located right on Punta Cana beach which was one of the best in the world.It also has some of the best beach furniture I have ever seen at a resort.At other resorts you have to pay extra for the luxurious beds and cabanas by the beach, but at Iberostar, they were plentiful and available to all.The pools were also quite nice.The only downside was the room service.I can say with 100% honesty that during our 7-night stay they literally did not get our room service order correct a single time.Each time we would have to settle for an incorrect order, or send them back to rectify.Also, nobody was able to tell us which restaurants were open and when.I expect this problem is unique to Covid since typically all restaurants would be open, but for us it was frustrating as we’d have to walk to 2 or 3 restaurants to find one that was open after being given wrong info.We had a great time and would definitely return again.If Iberostar is reading this, please just get your act together with your room service ;)”