“The entire experience was a solid okay - the value might not be there but it's okay. I usually travel to Scottsdale for business so stay often at hotels in the nearby area. I will have nothing but absolutely great things about the staff, from the front desk, to the cleaning crew, to the bartender - all of them were fantastic and made me feel incredibly welcome. My only reason for the 3 star is the value proposition. I'm definitely aware that this is an older building, but it is hard to justify the room rate compared to the Hyatt down the street. I stayed in 155 during my time - the vaulted ceilings were a surprise. Not bad, just weird. It kinda made the room feel smaller. I was bumped to a two-bed room despite traveling solo (and not bad either, I don't mind). It just felt like a smaller room with all the desk/tv/etc on one side of the room. The vinyl flooring didn't make me think it was worth the price I was being charged either -part of the flooring in the bathroom was bowing up and you could feel it flexing when you stepped on it. Location was pretty convenient, with it's own light off Scottsdale road, near the Loop 101. It was a very solid okay. The TV service worked better than the Hyatt or Extended Stay America ever did which was a surprise. I would definitely consider the Hyatt over this if the price is competitive, but it did still have a little charm to it, only enhanced by the staff. 4/3/23 edit: 3 stars is probably too harsh for an "okay" experience so I bumped it up to 4. It really was just okay for the value.”

“Plumbing is horrible but that's not the main issue. Received extremely rude behavior from customer service on Christmas day from a asian woman name Melissa. Was forced to check out early for no reason after being told I can check out at 1pm when I originally got there from there own employees. Some reason Melissa expect customer's to know Marriott employees on a first name basis so she can be lazy and rude and not figure it out herself. Hotel was not at full capacity so no reason why I can't stay until 1pm. Melissa just wanted to be the grinch on Christmas day”